Last updated: September 8, 2026
This Shipping Policy explains where and how TexturePass LLC ships orders placed at texturepass.com. It forms part of our Terms of Service.
1. Where We Ship
We ship to residential and business addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.
2. Order Processing
Orders are processed and shipped from our fulfillment center Monday through Friday, excluding weekends and holidays. Orders placed after the daily cutoff, on a weekend, or on a holiday begin processing the next business day.
Standard processing time is 1-3 business days from the time your order is placed to the time it ships. Processing time is separate from, and in addition to, carrier transit time.
During product launches, promotions, and peak periods, processing may take longer. We will notify you if we expect a significant delay.
You will receive a shipping confirmation email with tracking information once your order leaves our fulfillment center. Please allow up to 24 hours for tracking to update after you receive that email.
3. Shipping Rates
Standard shipping rates are as follows:
- Member, order subtotal $100 or more: Free
- Member, order subtotal under $100: $7.00 flat rate
- Non-member, any amount: $9.00 flat rate
Order subtotal is calculated after any discounts are applied and before taxes and shipping charges.
Members receive free standard shipping on orders of $100 or more and a $7.00 flat rate on standard shipping for orders under $100. Membership benefits are described in the Membership and Auto-Renewal Terms.
4. Expedited Shipping
Expedited shipping options, where available, are offered at live carrier rates calculated at checkout and displayed before you complete your order. Expedited rates apply equally to members and non-members; membership shipping benefits apply to standard shipping only.
Selecting an expedited service upgrades transit time only. It does not reduce order processing time.
5. Delivery Estimates
Estimated transit times after your order ships are approximately 3-5 business days for standard shipping within the contiguous United States.
All delivery estimates are provided by the carrier and are estimates only. They are not guarantees. Carrier delays caused by weather, natural disasters, labor actions, or other circumstances outside our control may affect delivery times, and we are not able to refund shipping charges for carrier delays.
6. Split Shipments
Occasionally an order may ship in more than one package or from more than one location. If this happens, you will receive separate tracking information for each shipment, and you will not be charged additional shipping.
7. Risk of Loss, and Lost or Stolen Packages
Title and risk of loss pass to you upon delivery of the products to the address you provided. A package marked "delivered" by the carrier is considered delivered.
That said, we want you to receive what you ordered. If a package is marked delivered but you have not received it, please first check with household members and neighbors and look for a carrier notice, as packages are sometimes marked delivered up to 24 hours before arrival. If the package still has not appeared, contact us at hello@texturepass.com within 14 days of the delivery date and we will open a carrier investigation on your behalf and work with you toward a resolution, which may include a replacement or refund at our discretion.
We reserve the right to decline replacements or refunds where there is evidence of repeated or fraudulent claims.
8. Damaged Shipments
What qualifies as damage:
Eligible for replacement:
- Product leaking, spilled, or broken inside packaging
- Severe external damage to the product (cracked bottles, broken caps, split seals)
- Evidence of carrier mishandling (crushed boxes, water damage, impact damage)
Not eligible:
- Minor cosmetic damage to packaging (small dents, creases, label wear)
- Loose but intact lids or caps
- Products intact but with minor box condition issues
- Damage to items you opened or used after delivery
How to file a claim:
If your order arrives damaged, please contact us at hello@texturepass.com within 7 days of delivery with:
- Order number and delivery date
- Clear photographs showing: the exterior of the shipping carton (damage visible); the interior packing materials and placement of the damaged item(s); a close-up of the specific damaged product (showing the defect clearly); and unboxing photos if possible (demonstrates it was already damaged upon receipt)
- Keep the original packaging undisturbed until the claim is resolved
Our review and replacement process:
- We'll review your claim within 2 business days
- We may request additional photos or information if needed
- Once approved, we will send you a prepaid return shipping label
- You must return the damaged item(s) in original condition within 30 days of receiving the return label
- Once we receive and inspect the damaged item, we will ship your replacement at no cost
- We will not issue a replacement until the damaged item is returned and inspected
Important: Replacement liability does not extend to damage caused by customer mishandling after delivery.
9. Incorrect Addresses and Undeliverable Packages
Please review your shipping address carefully before completing checkout. We are not able to guarantee address changes after an order has entered processing, and we are not responsible for orders delayed, misdelivered, or lost as a result of an address entered incorrectly at checkout.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply for the second attempt. If we are unable to reach you within 30 days of the package being returned to us, we will refund the cost of the products, less original shipping and handling charges.
10. Taxes
Applicable sales tax is calculated at checkout based on your shipping address and displayed before you complete your order.
11. Contact
Shipping questions may be directed to:
TexturePass LLC, 418 Broadway, Suite N, Albany, NY 12207
Email: hello@texturepass.com