Last updated: August 21, 2026 | TexturePass LLC
These Terms of Service ("Terms") govern your access to and use of the website located at texturepass.com and any related services (collectively, the "Site") operated by TexturePass LLC, a New York limited liability company ("TexturePass," "we," "us," or "our").
By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site. Please read Section 19 carefully — it contains an arbitration agreement and class action waiver that affect how disputes between you and TexturePass are resolved.
1. Eligibility
You must be at least 18 years of age and able to form a legally binding contract to use the Site, create an account, or place an order. By using the Site, you represent and warrant that you meet these requirements. We do not knowingly sell products to, or collect information from, individuals under 18.
2. About TexturePass
TexturePass is an authorized online retailer of textured haircare products manufactured and sold by independent third-party brands. We curate and resell products; we do not manufacture, formulate, reformulate, repackage, or test the products we sell.
Brand names, logos, and trademarks appearing on the Site belong to their respective owners. Their appearance on the Site indicates that we offer their products for sale and does not imply any partnership, joint venture, sponsorship, or endorsement of TexturePass by those brands, or of those brands by TexturePass, beyond an ordinary retail relationship.
3. Accounts
You may need an account to place orders or manage a membership. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us promptly at hello@texturepass.com if you believe your account has been accessed without your authorization.
You agree to provide accurate, current, and complete information and to keep it updated, including your shipping address and payment method.
4. Electronic Communications
By creating an account, placing an order, or otherwise using the Site, you consent to receive electronic communications from us, including order confirmations, shipping and delivery notices, account notices, and notices about these Terms and our policies. You agree that any agreement, notice, disclosure, or other communication that we provide to you electronically satisfies any legal requirement that such communication be in writing. Marketing emails include an unsubscribe option; transactional communications necessary to service your account or orders are not optional.
5. Products, Pricing, and Availability
We make reasonable efforts to display products, ingredients, and pricing accurately. However, product packaging, formulations, and ingredient lists are determined by the manufacturers and may change without notice to us. The information on the product packaging you receive supersedes information displayed on the Site.
All prices are in U.S. dollars and are subject to change without notice. Product availability is not guaranteed, and we may limit quantities, discontinue products, or restrict sales at our discretion.
Pricing and typographical errors. In the event a product is listed at an incorrect price or with incorrect information due to a typographical or system error, we reserve the right to cancel or refuse any order placed at the incorrect price, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and we cancel the order, we will issue a refund in the amount of the charge.
6. Orders and Order Acceptance
Your submission of an order constitutes an offer to purchase. Our confirmation email acknowledges receipt of your order but does not constitute acceptance. A contract of sale is formed only when we ship the products to you.
We reserve the right to refuse, limit, or cancel any order for any lawful reason, including suspected fraud, suspected resale activity, order quantities exceeding ordinary personal use, or errors in pricing or product information.
7. Membership
TexturePass offers an optional paid annual membership that automatically renews. The membership is governed by the TexturePass Membership and Auto-Renewal Terms, which are incorporated into these Terms by reference and available on the Site. In the event of a conflict between these Terms and the Membership and Auto-Renewal Terms with respect to the membership, the Membership and Auto-Renewal Terms control.
8. Promotional Codes
Promotional codes, discount codes, and offers are issued at our discretion, are for one-time personal use unless expressly stated otherwise, are non-transferable, hold no cash value, and cannot be redeemed for cash or credit. Codes may not be combined with other offers unless we state otherwise, and may be subject to expiration dates, minimum purchase requirements, and product exclusions.
We reserve the right to modify, suspend, or cancel any promotion at any time, and to void discounts obtained through duplicate accounts, automated means, unauthorized distribution, or other misuse.
9. Shipping, Returns, and Refunds
Shipping is governed by our Shipping Policy and returns and refunds are governed by our Return and Refund Policy, each available on the Site and incorporated into these Terms by reference.
10. Product Use, Sensitivities, and Health Disclaimer
Products sold on the Site are cosmetic personal care products. They are not drugs and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including any condition affecting the scalp or hair.
Individual results vary. Hair texture, porosity, density, product history, and scalp condition all affect outcomes, and no result is guaranteed.
Some individuals experience allergic reactions or sensitivities to cosmetic ingredients. Before full use of any new product, we strongly recommend performing a patch test on a small area of skin and reviewing the complete ingredient list on the product packaging. Discontinue use immediately and consult a licensed healthcare provider if you experience irritation, itching, burning, rash, swelling, or any other adverse reaction.
Content on the Site — including product descriptions, blog posts, guides, and recommendations — is provided for general informational purposes only and is not medical, dermatological, or professional advice. Always consult a qualified healthcare provider regarding any medical or scalp condition.
11. Intellectual Property
The Site and its original content, features, design, text, graphics, photographs, and the TexturePass name and logo are owned by TexturePass LLC and are protected by United States and international intellectual property laws. You may not copy, reproduce, republish, distribute, or create derivative works from any part of the Site without our prior written permission, except that you may view and print content for your own personal, non-commercial use.
12. User Content
If you submit reviews, photographs, comments, or other content to the Site ("User Content"), you grant TexturePass a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display that content in connection with operating and promoting the Site and our business.
You represent that you own or have the necessary rights to the User Content you submit and that it does not infringe the rights of any third party. We may remove or refuse to publish User Content at our discretion, including content that is unlawful, defamatory, misleading, or that makes health or medical claims about a product.
We are under no obligation to post, display, or use any User Content you submit, and we may remove any User Content at any time, in our sole discretion, without notice. No compensation will be paid for our use of User Content.
13. Prohibited Uses
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms;
- Purchase products for commercial resale, distribution, or export without our prior written authorization;
- Use automated means, including bots or scrapers, to access the Site, place orders, or harvest data;
- Create multiple accounts to obtain promotional pricing or circumvent purchase limits;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Site or its systems;
- Impersonate any person or misrepresent your affiliation with any person or entity;
- Submit false, misleading, or fraudulent information, including in connection with a return or dispute.
14. Third-Party Links and Services
The Site may contain links to third-party websites or integrate third-party services. We do not control and are not responsible for the content, privacy practices, or products of third parties. Your interactions with third parties are solely between you and that third party.
15. International Users
The Site is controlled, operated, and administered by us from our offices within the United States. We make no representation that the Site, or any product offered through it, is appropriate or available for use outside the United States. If you access or use the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws to the extent local laws are applicable.
16. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TEXTUREPASS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any product will meet your expectations or produce any particular result.
Products sold on the Site are manufactured by third parties. To the extent any manufacturer provides a warranty for its products, that warranty is provided by the manufacturer and not by TexturePass. Nothing in these Terms limits any rights you may have that cannot be excluded under applicable consumer protection law.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TEXTUREPASS AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT PURCHASED THROUGH IT.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TEXTUREPASS IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.
18. Indemnification
You agree to indemnify and hold harmless TexturePass LLC and its members, managers, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.
19. Dispute Resolution and Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.
19.1 Informal Resolution First
Before initiating arbitration, you agree to first contact us at hello@texturepass.com and describe your claim and the relief you seek. We will attempt in good faith to resolve the matter within 60 days. Many concerns can be resolved quickly this way.
19.2 Binding Arbitration
If we cannot resolve a dispute informally, you and TexturePass agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, a membership, or any product purchased through the Site shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.
The arbitration will be conducted in New York County, New York, or, at your election, by telephone, video conference, or on the basis of written submissions. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction.
19.3 Small Claims Exception
Either party may bring an individual claim in small claims court, provided the claim remains in that court and is brought on an individual basis. Either party may also seek injunctive relief in court to protect intellectual property rights.
19.4 Class Action Waiver
YOU AND TEXTUREPASS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.
19.5 Batch Arbitration
If 25 or more similar arbitration demands are filed against TexturePass by or with the assistance of the same law firm or coordinated group within a 90-day period, the parties agree the demands shall be administered in staged batches of no more than 50 demands at a time, with a single arbitrator presiding over each batch, in order to conserve the parties' and the arbitration provider's resources. All applicable limitations periods are tolled for demands awaiting a batch.
19.6 Your Right to Opt Out
You may opt out of this arbitration agreement by sending written notice to hello@texturepass.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a statement that you wish to opt out. Opting out will not affect any other part of these Terms or your ability to purchase from us.
20. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Subject to Section 19, you agree that any action not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the jurisdiction of those courts.
21. Termination of Access
We reserve the right, in our sole discretion, to suspend or terminate your access to the Site, your account, or any Communication Services, in whole or in part, at any time and without notice, for any reason, including a violation of these Terms. Sections of these Terms that by their nature should survive termination — including Intellectual Property, User Content, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Dispute Resolution and Arbitration Agreement — will survive any termination of your access.
22. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by posting the revised Terms on the Site and, where required by law or where the change materially affects your rights, by email. Your continued use of the Site after changes take effect constitutes acceptance. Changes to the Membership and Auto-Renewal Terms are governed separately by those terms.
23. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and TexturePass regarding the Site.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and TexturePass as a result of these Terms or your use of the Site.
24. Contact
Questions about these Terms may be directed to:
TexturePass LLC, 418 Broadway, Suite N, Albany, NY 12207
Email: hello@texturepass.com